When I teach classes on helping people get to and maintain Inbox Zero, I will sometimes get a lot of pushback on unsubscribing from things. Here are a few of the most common excuses I hear and why you should ignore them.
1. They’ll just add me back again later
Yes, its true that sometimes you end up being put on the same email lists over and over again. It could happen if you buy another product from the same company, if you sign up for something related, or if your email is on some publicly available list. But just because the problem may return at some point in the future doesn’t mean you have to put up with it in the meantime. You still clean your house even though it will just get dirty again later.
2. It never seems to work – I still get emails from the same company
Rather than having a single, central email list, many companies will have multiple lists based on what info they want to share. One list is for general news, one is for deals and offers, one is for a niche interest, etc. Theoretically these are so people receive the content most relevant to them, but unfortunately most companies start by putting you on every list and waiting for you to self-select out of the ones you don’t like. So maybe you did unsubscribe from the “Offers” mailing list, but you’re still subscribed to the “News” list. It may be annoying when you feel like you’re repeating the same action over and over, but eventually you will make it through each list and stop the onslaught.
3. It’s easier just to delete
In the moment, yes it is easier to just click the trash icon rather than finding the unsubscribe button, getting re-directed to another page where you might have to manually type in your address or uncheck a bunch of boxes, and then going back to delete the original email. But the difference is an extra 15 seconds now in order to never spend 3 seconds hitting the delete button for this company again. Taking the time to unsubscribe pays for itself quickly.
4. If I click unsubscribe they’ll know my address is good and send me more
There was a time when clicking on any link in an unwanted email could cause your address to get used and abused even more. However that’s not really how modern email scams work, and it’s not where the bulk of your unwanted email is coming from. Most of your unwanted email is coming from completely legitimate companies or individuals who are just trying to market themselves and their business. Most are doing so using companies like MailChimp which actively discourage malicious use of people’s email addresses. If you’re still suspicious, just think about the person or company the email came from. Is it really worth it to Target or Macy’s to sell your email to scammers? Or are they just going to auto-remove you from the list exactly as promised, because it’s not worth the negative response if they don’t?
(As an aside, I’ve often heard it repeated that you only have to worry about unsubscribe links that make you type in your own email, not the ones that do it automatically. This actually has more to do with the level of sophistication in their mail campaign program, not anything nefarious.)
5. I’ll just mark it as spam instead
While marking all unwanted emails as spam does generally work, I don’t recommend it because it’s a bit like using a machete instead of a scalpel. You’re relying on your email program to learn what you do and don’t want rather than telling the offending company directly. So your email may not catch everything you want it to, and it may overcorrect and start marking wanted emails as spam by accident. Additionally, if the company sending these unwanted emails changes their send address or mailing program, you may have to re-teach your spam filter that these emails are unwanted. Save the spam button for “Nigerian Princes” and “Cheap Prescription Drugs”.
6. It’s not that big of a problem
It’s easy to dismiss these unwanted marketing emails, or to say you “don’t really see them” and they don’t effect your work. But they do. Anytime your space is filled with something unwanted it effects you and how you live your life. This is especially true if you have any form of notifications set up for your email, such as sounds, buzzing, or badges. Every time you receive an email you get interrupted, and most of the time for no good reason. Even without notifications these unwanted emails are cluttering up your inbox, making it harder to see what’s important. This is especially true if there are some newsletters you actually want to read, because it’s easy to disregard them with everything else.
7. It’s such a big problem there’s no point in trying
Dealing with email, and especially unsubscribing from unwanted email, can sometimes feel futile. But I promise that small changes you make now will compound over time. The more you take the time to hit that unsubscribe button, the more automatic the habit will become. The fewer unwanted emails you get, the more obvious it will be to you when you’re added to new lists, and the more likely you are to keep unsubscribing.
When I working at a real estate brokerage my work email was on many of the same lists that were repeatedly used and sold to marketers and other agents for self-promotion. My flood of unwanted email should have been just as bad as the agents, but it wasn’t. This was because I was ruthless about unsubscribing from every unwanted list starting with the very first offense. This kept my inbox free from unwanted email most of the time, which meant when it appeared it was so obviously out of place that I couldn’t just gloss over it.
- Do a search for the word “unsubscribe” in your inbox.
- Find one of the worst offenders – either because they send so much or because they consistently send content you find worthless.
- Open one of the emails and unsubscribe.
- Do a search for that specific offender, most likely by searching for the company name or their email address.
- Delete all the existing emails you have from them.
- Repeat these steps 4-5 more times.
- Bask in a sense of deep satisfaction and revel in your dramatically improved inbox.